Refunds & Cancellations Policy

Last updated: 12-11-2025

1. Scope

This Refunds & Cancellations Policy (“Policy”) applies to all services, digital products, subscriptions, and plans offered by VSafeTag Private Limited (“we”, “us”, “our”), including those purchased via our Website, VSafeTag Customer App, and VSafeTag Executive App.

Unless otherwise stated in a specific plan or in a separate agreement, the terms below govern how cancellations and refunds are handled.

2. Cancellation by Customer

You may cancel a service or subscription at any time by contacting our support team.

If you cancel during an active subscription or service period:

• Your service will generally remain active until the end of the paid period.
• No new charges will be made after cancellation.
• Partial-period refunds are not usually provided, unless required by applicable law.

3. Refunds

In general, refunds are not provided once a paid service has been activated, a QR tag has been assigned, or a subscription period has started, except where required by law.

You may request a refund if:

• The service was not delivered as promised.
• There was a technical error that prevented you from using the service.
• There is a duplicate or clearly incorrect charge.

Refund Request Window:

• You must contact us within 7 days from the date you first identify the issue.

3.1 Insurance-Related Services

If any insurance or insurance-related benefit is provided through VSafeTag in partnership with a third-party insurer or provider, refunds for such insurance components (if any) may be governed by the respective insurer’s terms and regulatory rules (such as IRDAI guidelines).

In such cases, VSafeTag may assist you in forwarding your request to the insurer but does not control the insurer’s decision regarding refunds or cancellations.

3.2 Refund Processing

If a refund is approved, it will be processed to the original payment method wherever possible.

• Refund processing time may take up to 30 days from the date of approval.
• Banks, wallets, and payment gateways may require additional time to reflect the amount.

4. Cancellation by Us

We reserve the right to suspend, terminate, or restrict your access to services, with or without notice, if:

• You violate our Terms & Conditions or applicable law.
• We detect fraudulent or abusive activity.
• We discontinue or modify our services for operational reasons.

If services are terminated due to our business decision (and not due to your breach), we may, at our discretion, provide a pro-rata refund or a suitable credit for the unused portion of your active plan, except where not feasible (e.g., for one-time activations already delivered).

5. No Refund in Certain Circumstances

We may decline a refund request if:

• You have violated our Terms & Conditions.
• The cancellation or refund request is made outside the allowed time frame.
• The service was already delivered and used during the paid period.
• The issue arose from your device, network, incorrect data entry, or failure to follow instructions.
• The payment relates to an insurance policy where refunds are not allowed by the insurer’s rules.

6. Changes to Charges

If we change the pricing of a subscription or service, we will notify you before the next billing cycle. If you do not agree with the new pricing, you must cancel before the renewal date. If you continue to use the service or do not cancel, the new pricing will apply.

7. How to Request a Refund or Cancellation

To request a cancellation or refund, please email us at:

Email: support@vsafetag.com

Your request should include:

• Your name and registered mobile number
• Account, customer, or subscription ID (if available)
• Date of purchase or payment
• Reason for cancellation or refund request
• Any supporting evidence (screenshots, transaction ID, error messages, etc.)

8. Governing Law & Jurisdiction

This Policy will be governed by and interpreted in accordance with the laws of India. All disputes relating to this Policy shall be subject to the exclusive jurisdiction of the courts in Mysore, Karnataka.

9. Changes to This Policy

We may update or modify this Refunds & Cancellations Policy from time to time. The latest version will be made available on our Website or Apps with the updated “Last updated” date. Continued use of our services after any changes indicates your acceptance of the revised Policy.

VSafeTag Private Limited
Email: contact@vsafetag.com
Support: support@vsafetag.com
Phone: +91 94 00 43 43 43
Address: #778/1, Ningamma Kenchegowda Complex, 1st Floor,
Gaddige Main Road, Bogadi, Mysore – 570026, Karnataka, India.